Privacy Policy

Last Updated: October 7, 2025

Introduction

Welcome to RankOne Creative (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our website at https://www.rankonecreative.com (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide to Us

Contact Information: When you book a strategy call, fill out contact forms, or communicate with us, we collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Website URL

  • Business information relevant to our services

Video Content: If you participate in our video production services, we may collect:

  • Video recordings and testimonials

  • Voice recordings

  • Image captures from video content

  • Performance metrics related to your videos

Payment Information: When you purchase our services:

  • Payment processing is handled by secure third-party providers (Stripe, PayPal)

  • We do not store credit card numbers or banking details on our servers

2. Information We Collect Automatically

Usage Data: When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring website

  • Click patterns and interaction data

Cookies and Tracking Technologies: We use:

  • Session cookies (expire when you close your browser)

  • Persistent cookies (remain until deleted)

  • Analytics cookies (Google Analytics, Hotjar)

  • Marketing pixels (Facebook, LinkedIn, Google Ads)

3. Information from Third Parties

We may receive information about you from:

  • Social media platforms (when you interact with our content)

  • Marketing partners

  • Analytics providers

  • Customer relationship management (CRM) tools

How We Use Your Information

Service Delivery

  • Providing our video funnel and marketing services

  • Creating and optimizing your video content

  • Analyzing and reporting on campaign performance

  • Communicating about your projects

Business Operations

  • Processing payments and managing accounts

  • Improving our services and website

  • Conducting market research and analysis

  • Preventing fraud and ensuring security

Marketing and Communications

  • Sending service updates and newsletters (with consent)

  • Providing relevant content and resources

  • Notifying you about new services or features

  • Retargeting advertisements (with consent)

Legal Compliance

  • Meeting legal obligations

  • Responding to legal requests

  • Protecting our rights and property

  • Enforcing our terms of service

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

  • Video hosting platforms (Vimeo, YouTube)

  • Email service providers (ActiveCampaign, Klaviyo)

  • Analytics providers (Google Analytics, Hotjar)

  • Payment processors (Stripe, PayPal)

  • Cloud storage providers (AWS, Google Cloud)

Business Partners

  • With your explicit consent, we may share success stories and case studies

  • Testimonials and results (with permission)

  • Aggregated, non-identifiable data for industry insights

Legal Requirements

We may disclose information if required by law or if we believe such action is necessary to:

  • Comply with legal obligations

  • Protect and defend our rights

  • Prevent fraud or security issues

  • Protect against legal liability

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data in transit

  • Access Controls: Limited access to personal data on a need-to-know basis

  • Regular Audits: Security assessments and updates

  • Secure Storage: Industry-standard security for data at rest

  • Incident Response: Procedures for handling potential data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, pending transactions).

Opt-Out Options

  • Marketing Emails: Unsubscribe link in every email

  • Cookies: Adjust browser settings or use our cookie preference center

  • Analytics: Google Analytics Opt-out Browser Add-on

  • Targeted Ads: Visit aboutads.info/choices or youronlinechoices.com

Do Not Track

We do not currently respond to Do Not Track browser signals.

Data Retention

We retain personal information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Typical retention periods:

  • Customer data: Duration of business relationship plus 7 years

  • Marketing data: Until opt-out or 3 years of inactivity

  • Analytics data: 26 months

  • Video content: As agreed in service contracts

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses

  • Privacy Shield certifications (where applicable)

  • Adequacy decisions by relevant authorities

California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@rankonecreative.com.

Children’s Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the new policy on this page

  • Updating the “Last Updated” date

  • Sending email notification (for significant changes)

Contact Information

For questions, concerns, or to exercise your rights, contact us at:

RankOne Creative
Privacy Department
Email: privacy@rankonecreative.com
Phone: 608-888-8218
Address: 600 W Jackson Blvd, Suite 100, Chicago, IL 60661
Data Protection Officer: dpo@rankonecreative.com

Additional Disclosures

Video Content and Testimonials

  • You grant us license to use the content as specified in our service agreement

  • You may request removal of your video content at any time

  • We will honor all agreed-upon usage restrictions

Performance Data

  • We collect and analyze performance metrics to:
  • Demonstrate ROI and results
  • Create anonymized case studies
  • Improve our services
  • Share industry insights (aggregated only)

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Dispute Resolution

Any disputes relating to this Privacy Policy will be resolved through binding arbitration in accordance with our Terms of Service.

This Privacy Policy is effective as of October 7, 2025, and supersedes all previous versions.